Can Yorkshire Water refuse to cover the costs of clearing a blockage in a shared drain if the customer did not wait for them to investigate?
So last week we noticed a manhole cover in our back garden connected to our toilet was overflowing. We called Yorkshire Water as we believed this drain serviced our neighbours properties too, but YW said it wasn’t on their drainage map. They offered to send out a technician to investigate but said the lead time was 4 days.
We couldn’t really go that long without working facilities so called a drainage company to come out the same day and investigate. They found the pipe had been blocked by wet wipes (definitely not us) and confirmed by camera that the overflowing manhole was connected to neighbours properties upstream, so was definitely a shared drain.
We already had to pay a call-out fee of £125, so decided to pay the extra £100 to clear the blockage so we could use the toilet again before the neighbours using theirs would end up spilling sewage in to our garden.
We contacted Yorkshire Water to cancel the appointment and tell them what happened, however after some back and forth they’ve declined to cover the costs to clear the drain by the drain company we called because we didn’t give them the chance to investigate and put the problem right themselves.
My question is can they refuse to cover the costs because we didn’t want to wait 4 days for them to come and check? We had this problem before with a drain at the front of our property and they covered the cost, but this was after they sent a technician out who told us it wasn’t a shared drain and we only discovered they were wrong after calling the drain company we used this time and they investigated and cleared it for us.
19th October 2021