Did the vendor provide the service after the date was moved due to Covid restrictions?
During covid i had a contract with a vendor to provide a service at my wedding. We spoke, agreed on the service, price, dates, and had a signed agreement.
When covid reared its ugly head restrictions were put in place which meant the wedding couldn't go ahead. Most of our vendors were fine, but this one initially tried to claim it was an act of god so we would need to pay all over again. Eventually we arranged over email to move the dates without paying again.
Unfortunately for us as the second date of our wedding approached there was a other wave of lock downs, meaning the wedding wasn't allowed to go though again. We contacted all of our vendors and arranged for yet another new date. This time even this vendor agreed to move the date without any fuss. There was no signed agreement for this date move, just an agreement via email.
Now we draw close to my wedding, for a third time, and we go around double checking with vendors that all if well. When we message this particular vendor they initially day they have no arranged dates for us. After some digging on their side they give us an email they say was sent a couple of days after our exchange to move the dates for the second time. This new email states they misunderstood what we were asking and actually can't rearrange for that date because "they do not offer rearrangements past the year of 2021".
I never received this email, I keep a record of all my emails going back a very long time. I'm not sure if this email was ever actually sent or not, but it certainly never arrived. By their own admission that was the last email they ever sent, over a year ago. Never any further attempt to contact me or resolve the dates. One and done.
The real issue is I've already paid them the full amount as well as a deposit (because they required full amount paid 4 weeks before the service was given, that's how short notice my original wedding was canceled by covid). I don't trust this company, they won't agree to provide any services, they said best they can offer is a 25% discount on current prices, and they won't return the £2k I already paid.
I have a refusal from their side, I want to approach an ombudsman to help resolve, and failing that move to small claims court. Is there anything else I should be doing?
- I live in England, the wedding was to take place in England, and the company is based in england
They're currently claiming it was an act of god so no compensation is required. What's the easiest way to make them understand that it was an act of the government that made it illegal to go ahead, not god...
20th October 2021