Do you think there is a legal case to argue for a drone that failed to 'return to home' 23 days after the 12 month warranty expired? | Lawhive - Solicitors & Lawyers Online
Do you think there is a legal case to argue for a drone that failed to 'return to home' 23 days after the 12 month warranty expired?
Consumer rights
Hi all, Last year I purchased a drone (DJI Mini 2) from DJI (Chinese company). According to them, it came with a 12 month warranty; however I find contradictory information on their website, which indicates 24 months (main parts section): https://www.dji.com/uk/service/policy 10 days ago my drone failed to 'return to home', as a result of a bug in their software, which surrounds custom unlocked authentication zones. The incident occurred 23 days after my supposed 12 month warranty expired. I have posted twice about what happened in depth within two posts on /r/dji These threads can be found here: 1. https://www.reddit.com/r/dji/comments/v9x3zo/just_lost_my_drone_5min_ago/ 2. https://www.reddit.com/r/dji/comments/vfed6e/update_just_lost_my_drone_5min_ago A couple of comments left by the community suggested there may be a legal argument surrounding this. These comments are: 1. https://www.reddit.com/r/dji/comments/v9x3zo/just_lost_my_drone_5min_ago/ic6p7y6 2. https://www.reddit.com/r/dji/comments/vfed6e/update_just_lost_my_drone_5min_ago/id4cwzm Do you guys think there is a legal case to argue here?

Brian Loree

19th October 2021

1 upvote

1 upvote

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Top Answer
A warranty is a contractual arrangement between them & you, it’s nothing to do with your statutory consumer rights. They can effectively refuse any warranty claim and you’d have to chance your arm suing them in China over it. As for your UK statutory consumer rights, after 12 months you’d have to prove the glitch in the software was an inherent defect, which would be pretty difficult if you don’t have drone to show the fault. The claim would also be against the seller, who may not be the manufacturer. Additionally, your UK consumer rights are no use against a company based in China. > Do you guys think there is a legal case to argue here? How much spare cash have you got to spaff on legal fees for using UK lawyers to liaise with there Chinese counterparts to sue DJI in Shenzhen for a faulty £400(?) drone. If they’re already knocking you back for 23 days over the w’ty, they’re unlikely to be too cooperative when it comes to defending lawsuits.

Debbie Carrillo

11th February 2022

3 upvotes

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