Is it appropriate to invoice a company for services that were not provided? | LawHive - Solicitors & Lawyers Online
Is it appropriate to invoice a company for services that were not provided?
Hello. We are a small family run Ltd removal company. Vat registered. We quoted some other company for providing man and van service to them for 48 days ( every day including Sundays). They accepted our quote via email. They gave us the details and email address for the invoice. All details including addresses from point A collection to point B delivery. Date and start time ( start should be 8th of Nov). Invoice was sent with all details. Now on Friday morning I sent email to ask if everything ok for Monday 8am to the guy who confirmed the job, he didn't reply so I sent same question to the guy who revived the invoice from us. He replied today around 3 pm this "Apologies for the delay in my response, I have been away from the office due to illness. My understanding was David has emailed you to confirm this is not going ahead, due to our client changing their minds. My most sincere apologies if he has not been in contact with you, I will speak to him. Again, my apologies." Can I ask them to pay invoice in full or part to cover our costs? Thank you

Terry Jennings

16th March 2022

Top Answer
Company Director, not legally trained. If you haven't a contract in place or a signed purchase order there isn't really anything you can do. This is why some ask for non refundable deposits so that if this happens you aren't out of pocket.

Clayton Hedrick

16th March 2022

3 upvotes

NQ - law student and business owner. Have you verbally or in writing discussed a contract and any part of cancellation fee or time? It is always suggested to have some agreement in place even in the quote to cover this.

Ron Rast

16th March 2022

1 upvote

Ron Rast no any contract, just emails where he accepted our quote etc. We have our t&c on the website where all details about cancellation can find. The think is they haven't canceled the job until today. Job should start on Monday so if no contact from my side then on Monday our Van at 8am will be on the address.

Terry Jennings

16th March 2022

Law grad -As preciously comments - you would need to have agreed cancellation terms. Usually an agreed contract or T&C’s would cover all bases. A deposit is always a good idea to reduce any loses and test the sincerity of the client.

Donald Kiernan

16th March 2022

Llb lpc removals experience Yes you can recover your costs. If you had to allocate your vehicle and porters for that day, you couldn’t take any bookings. Even with private customers, they will be responsible for cancellation charges (certain percentage of removals cost). T&c on your website is enough to be legally binding.

Stephanie Stalcup

16th March 2022

3 upvotes

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