Is it possible to return a car to the retailer if it has been in the shop for repairs for 11 of the 17 days you've had it? | LawHive - Solicitors & Lawyers Online
Is it possible to return a car to the retailer if it has been in the shop for repairs for 11 of the 17 days you've had it?
So my S.O has recently bought a used 2014 VW Polo from the used car retailer ‘CarShop’ with a premium warranty. The car had supposedly just had its MOT and been serviced the week prior to purchase. 5 days after picking up the car the drivers seatbelt locked and wouldn’t move, CarShop took it back and gave my S.O a courtesy car (the salesman’s company car). They kept the car for 10 days waiting for a part. After these 10 days me and my S.O picked up the car and drove home where after we heard a terrible grinding sound coming from the engine (not a car person lol). The AA were called twice and both mechanics couldn’t agree on the cause so towed the car back to CarShop where it remains atm, yet to be diagnosed and my S.O in possession of the courtesy car again. Obviously my S.O now had reservations about the car and today asked about returning the car to CarShop which they replied was impossible because the return window is 14 days and we’ve had the car for 17 day but the car has only actually been in our possession for 6 full days, the other 11 it’s been at CarShop awaiting repair! Are they right to say this? Do we have a leg to stand on? How do we fix this? Thank you in advance.

Paul Wells

19th October 2021

2 upvotes

Top Answer
In England btw!!

Paul Wells

11th February 2022

2 upvotes

> Are they right to say this? No, not at all. Your statutory right is that you have 30 days to reject it for a full refund. See more [here](https://www.which.co.uk/consumer-rights/letter/letter-rejecting-a-new-or-used-car-bought-from-a-dealer-aeziX3M7tYNw), and [here](https://www.thecarexpert.co.uk/rejecting-a-car/),

Debbie Carrillo

11th February 2022

+4

7 upvotes

UPDATE: CashShop emailed today saying that they’ve fixed the car by installing a new water pump. They’re still adamant that we cannot have a refund and say we either take back the car we don’t want or find a different car of equal value from one of their shops to have as replacement. They have a terrible selection. Is it still 30 days if my S.O has signed an agreement stating the 14 day policy? My in-laws visited the shop today and the salesman told them ‘you either take a car or take us to court’ 😳

Paul Wells

11th February 2022

1 upvote

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