Is there anything that can be done about a car that was bought on finance, the suspension went after 3 days, and the clutch has gone after 31 days? | LawHive - Solicitors & Lawyers Online
Is there anything that can be done about a car that was bought on finance, the suspension went after 3 days, and the clutch has gone after 31 days?
Hello looking for advice please. My husband bought a car on finance a month ago. After 3 days of having the car the suspension went, but this was not covered under warranty. Now after having the car for 31 days the clutch has gone, again the dealership has said this is not covered under warranty! I also found out since buying it its actually a CAT N which hadn't been advertised on the advert either. Is there anything I can do to get my money back or get the repairs done ?

Patricia Devos

10th March 2022

Top Answer
Nq contact citizens advice they will help and point you in the right direction

Vincent Chairez

10th March 2022

NQ but Car dealer - Let them know that you want to reject the car under the Consumers Rights Act, and that you are contacting Trading standards. Also contact trading standards and explain the situation

Arthur Fuller

10th March 2022

+1

4 upvotes

NQ my exhaust fell off after a few weeks, not covered by warranty. Trading Standards advised that goods are meant to be fit for purpose for a reasonable amount of time- generally 6 months. I told the garage what they’d says and garage replaced it.

Coralee Cook

10th March 2022

3 upvotes

NQ Under the sale of goods act 1979 the vehicle should be of satisfactory quality and any defects or issues must be made clear.

Lisa Shattuck

10th March 2022

Nq we had similar. We rejected the car with the dealer who then tried to fob me off. I then rejected it with the finance company, who then got onto the dealer, who in turn sorted the repair out. It's all about wording with these

Robert Dyer

10th March 2022

1 upvote

NQ-If you've bought a used car that turns out to be faulty, then you are covered by the Consumer Rights Act 2015. This means that you are entitled to a full refund if you take the car back to the dealer within 30 days of purchase if you can prove that the fault was already there when you purchased the car. However, there are strict legal definitions when it comes to describing a car with a fault, so you need to tread carefully if you are thinking of handing a car back. A car is described as faulty if it meets one of three legal descriptions: If it's not of a satisfactory quality (meaning it's not as you would expect for a car of its age, mileage and price range). If it's not fit for purpose (for example, you were told that a car is capable of towing when it is not) If it's not 'as described' (equipment listed in its advert is not present). What are my rights after 30 days? If a problem is found after 30 days, but within six months of purchase, you can request a repair or a replacement vehicle. The onus is on the seller of the car to prove the fault wasn’t present when it was sold; if they can, and you’re likely to have known about it, you won’t get a refund. When it comes to repairs, the dealer has one chance to fix the fault. If the fix doesn’t work, you are entitled to a refund. You won’t get the full purchase price back, though. Any usage of the car will be taken into account and the refund will be adjusted accordingly.

Patricia Destephen

10th March 2022

2 upvotes

NQ - I have been in this same situation and it is actually illegal to not disclose the status of the vehicle if they are a dealership. Send them an email and then ring trading standards who will advise you on next steps on both matters they were quiet helpful for me. Hope this helps and you get it resolved quickly.

Robert Warner

10th March 2022

1 upvote

I've called them back and said about my consumer rights and they said they don't need to fix the clutch and as a gesture of goodwill they will pay for the labour not the parts. Any help please

Patricia Devos

10th March 2022

NQ the car is owned by the finance House until the last payment is made. Call them with a copy of the advert and explain with evidence its a cat n so you would like your money back. Thry will force it with the garage

Lorenzo Pierre

10th March 2022

2 upvotes

I've called the finance company and they have said they will start proceedings to gain a refund

Patricia Devos

10th March 2022

+5

8 upvotes

Thank you all so much for your help

Patricia Devos

10th March 2022

1 upvote

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