Is there anything that can be done about a holiday booking where the hotel will be under renovation during the stay, resulting in noise disturbances and unavailable facilities? | LawHive - Solicitors & Lawyers Online
Is there anything that can be done about a holiday booking where the hotel will be under renovation during the stay, resulting in noise disturbances and unavailable facilities?
Hello, I need some advise about a holiday booking. I received an email today from my package holiday company informing me that there will be renovation work going on at the hotel during my stay and that some of the facilities will be unavailable. There will be a noise disturbance between the hours of 08:30 and 18:00. I spent over an hour on hold to customer services only to be told there’s nothing can be done and that if I cancelled I’d lose 90% of the fee. We’re due to travel in a little over two weeks. This isn’t the holiday I booked. Is there anything I can do? Thanks.

Scott Hill

24th April 2022

Top Answer
NQ - you'll need to check contractual obligations you signed when booking the trip, as this may allow them to close certain parts, further to that it could say for unseen circumstances things will close. Building work I would not class as unforseen circumstances and as such you are not being provided the service you booked.

Gerardo Jorgenson

24th April 2022

1 upvote

NQ here’s a link to the ABTA website which tells you what your rights are https:// www.abta.com/ help-and-complai nts/ frequently-asked -questions/ ive-just-been-to ld-building-wor ks-are-taking-p lace

Loretta Jones

24th April 2022

1 upvote

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