Is there anything that can be done if a company has left a person's plumbing in an abysmal state and has seriously breached the Consumer Rights Act 2015, but the company has gone bust?
Hello, I'd really appreciate any and all advice, opinions, experiences etc as this is massively important.
(Very) long story short a plumbing company has left our plumbing (stack and wastewater pipes) in an abysmal state and have seriously breached the Consumer Rights Act 2015. This isn't just a leaky pipe, it's basically criminal.
The person I was dealing with (I believe him to be one of the directors listed for the company) has finally begun responding to me only to say that the company went bust. He also says that since the two guys who actually did the work were 'contractors' (he said they recieved the payment minus the company's 'fee'), I should take it up with them. He will 'try to find' me the number, but that won't really lead anywhere.
Is there anything I can do? I plan to call Citizen's Advice again as they've been helping me but I haven't much hope so I thought I'd ask here. I'm also thinking about reporting it to the police/Action Fraud, but not sure how much that will help. Is there anyone that could check/investigate if the company truly is dissolved? It would not be a surprise at all if it's just a lie. The only info about them online is on Companies House, but even the address listed there is false. Is there any recourse if the company really is bust?
Thanks for reading and for any comments. This is really bad and all this time I thought it would be fine once I go down the legal route but alas, another spanner in the works.
I'm 21 years old and live my 82 year old Grandma. On Tuesday she fell and broke her hip, and now she has to come home to not only all this, but the fact that getting it fixed is (seemingly) going to be extremely difficult. I thought that once I got through and got a real address that I could fix this but now I feel helpless. Thanks.
20th October 2021