Should the company replace the entire set of saucepans, since one is faulty and the customer originally purchased them as a set? | LawHive - Solicitors & Lawyers Online
Should the company replace the entire set of saucepans, since one is faulty and the customer originally purchased them as a set?
Good morning all. I have a consumer law question. I purchased a boxed set of saucepans that had a 25 year guarantee. A pan has developed a fault, manufacturers have since discontinued range so they are unable to replace like for like. They want me to choose a pan similar as replacement but my argument is that it was purchased as a boxed set and I would of been happy with an identical replacement but as this is not possible I think they should replace the whole set like for like as my OCD couldn't cope with having an odd one out. Should they replace complete set? Thanks in advance 😊

Michael Hockman

22nd April 2022

1 upvote

Top Answer
Is your OCD diagnosed?

Admin

22nd April 2022

2 upvotes

NQ they would replace with identical or similar like for like of faulty item not the entire set. Most state in their terms that they will replace identical or similar if product no longer in range. Many also specifically state in their warranty terms only individual items not entire service. This detail would have been included within the information guide / instructions guide you would have received when you got the pans.

Leonard Macvane

22nd April 2022

2 upvotes

NQ -I would be happy with any replacement personally how old are they and if they have had good use I would say the company are being more than fair .

Lori Moore

22nd April 2022

1 upvote

NQ no, they have no obligation to just the faulty product, yes if you had one faulty one and took it back when they had it in stock to the retailer they may replace the set as a goodwill gesture but the warranty will cover each pan. They can offer a similar one or a credit to their store. I get really bugged by things like this and would equally have to get a whole new set but unfortunately retailer have no obligation to cover it

Ruben Pardee

22nd April 2022

1 upvote

NQ law student- they are under no obligation to replace the pans that are not faulty.

Mabel Dodge

22nd April 2022

1 upvote

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