What are the expectations for facilitating video calls and contact between a child and non-resident parent, according to the court/cafcass? | LawHive - Solicitors & Lawyers Online
What are the expectations for facilitating video calls and contact between a child and non-resident parent, according to the court/cafcass?
Looking for some family law advice if possible please. My partner is the resident parent and has been for nearly 3 years. There were horrific events which lead to the child being removed by social services, then the child not seeing the non resident parent for over 2 and a half years as the non resident parent was too busy and wouldn’t travel. There are weekly video calls which the child does not enjoy. We are now back in proceedings and an interim order has been made for an increase in video calls - one of these is a set day and time, the other to be agreed between parties. The non resident parent is often unavailable at any time the child is and expects us to keep the child up late in case they are then available to call. We feel that this is unreasonable and since the introduction of extra calls and the possibility of direct contact, the child is unable to manage emotions and is suffering anxiety to the extent the school safeguarding team are involved. Upon advice from school we are keeping to routines to try and regulate the child and feel changing things would be more detrimental. Just looking for some advice on what the court/cafcass expect in terms of facilitating calls and the possibility they will expect us to ensure the child is available to suit the non resident parent. Any help appreciated 🙂


22nd April 2022

Top Answer
NQ- but know the system very well. It can depend on how old the child is as to how much responsibility is put on you to ensure they talk. If the order gives an exact date and time then that was agreed before being made and if the other parent now can’t stick to that then as long as you have tried to make reasonable adjustments then you won’t look bad. Your not the one breaching the order as it’s as much about ordered ti make the child available as it is the other parent being ordered to be available to make the call. If it were me (and it has been) I would be sticking to the order and if they can’t call then it’s tuff, I would also give 3 options for the arranged call which remain the same each week and on a Sunday night message the 3 options and ask which one they would like this week. Make the options and calls all about the child, for instance Wednesday at 8 because they have swimming club in the Tuesday and they need to have dinner at around 7 and have a shower before bed after the call. As long as your justified with the child the main focus if the other parent can’t work around that then tuff, they would have asked for extra calls and agreed the pre arranged time and it does not look good for them to already be unable to keep to it.

Bryan Madigan

22nd April 2022

NQ - the courts will want best for the child so if you explain what the other parent is like with video calls and the affect it’s having on the child, ask for set days and times (have these ready) and if the non residential parent misses the allocated time tough. Wouldn’t see why the court wouldn’t agree to set time if it’ll help with child routine/anxiety At the end of the day it’s for the benefit of the child not the parent so the child should not be expected to accommodate for the other parent

Ruben Pardee

22nd April 2022

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