What are the next steps if an airline denies compensation for a 2-day delay? | LawHive - Solicitors & Lawyers Online
What are the next steps if an airline denies compensation for a 2-day delay?
TLDR; 2-day airline delay, Vueling refusing compensation. What should next steps be? England, UK. We were caught up in the half-term chaos at Gatwick airport, having been bumped from a Vueling flight due to overbooking at the check in desk. We were offered, and eventually took, the next available replacement flight 2 days later having stayed in an airport hotel in the interim. From what I understand I'm [entitled to compensation](https://www.caa.co.uk/passengers/resolving-travel-problems/delays-and-cancellations/), however Vueling have denied my claim as it 'does not meet the necessary requirements'. I also incurred expenses (taxis etc.) that need to be reimbursed but these are also being ignored - this is contrary to what was explained at the airport. What's the best course of action in this situation? Seems like a clear-cut case for compensation, but happy to be corrected. TIA

Chantel Baillargeon

19th October 2021

+2

5 upvotes

Top Answer
If you were denied boarding you should definitely be entitled to compensation. I had similar with easyJet and threatened to escalate to the CAA, they took my claim really seriously after that.

Joseph Shriver

11th February 2022

+3

6 upvotes

This is a good site for things like this. https://www.moneysavingexpert.com/travel/flight-delays/ There is a section towards the end about what to do if your claim is denied.

Paige Bradley

11th February 2022

1 upvote

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