What do I do if I receive a bill from a company that I didn't open an account with?
Hi can anybody help me? When my energy supplier COMPANY A went bust in October my account was then taken on by COMPANY B. So during the transition period I received emails from COMPANY B stating that I do not have to do anything, my balance (over £500) would be passed over to them and they would set up a new DD with my bank so nothing to worry about. So happy about that no problem.
Then in December I received a letter to my address to a name who does not live with me from COMPANY C thanking me for switching my supply to them. Immediately I ring COMPANY C informing them of the mistake, they put my mind at rest agreeing that there's some mistake and to ignore the letters. I also ring my supplier to inform and they say I'm still supplied by them and in my transition period with switching to them and had no contact from COMPANY C so nothing to worry about.
Few weeks later another letter from COMPANY C. Again I ring just to put my mind at ease and they confirm there must be a mistake and the letters will still keep coming until they can make contact with the person who opened the account.
Next letter first bill, next letter second bill, next letter payment demand, next letter final payment demand. While receiving these letters I've had email correspondence with COMPANY C but can't get to the bottom of it without them making contact with the person who opened the account.
Yesterday I received a letter from a bailiff company. Immediately I called them to explain the situation and they say the warrant would be against the address not the person who opened the account and they would be gaining entry to change the meters to pre payment meters. I explained that I have no problem paying for what I have used but I'm not paying a bill that is in somebody else's name for an account they had opened at my address.
Following this I ring my supplier COMPANY B and they do some checks and apparently from December 2nd my supplier is indeed COMPANY C, when I ask how is this possible when I have an account with you I'm in credit with you and I give my meter readings to you and the answer was we don't know but we will look in to it. Then I have an email from COMPANY B saying we are sorry your leaving us? As you can imagine this is frying my head now, what do I do? COMPANY C wont even deal with me over the phone as I'm not the account holder.
Jimmy Young
8th April 2022