Question 1

What is Lawhive?

Accepted Answer

Lawhive is the modern law firm making legal help straightforward.
We combine experienced lawyers with smart technology so you get clear advice, fair pricing, and a seamless legal experience from start to finish.

Question 2

How does it work?

Accepted Answer

Your Lawhive journey is clear and straightforward.
1. Tell us what you need. Our Legal Assessment team will ask a few simple questions to understand your legal issue.
2. Get your fixed-fee quote. We’ll create a personalised plan with a transparent fixed fee. There’s no pressure to go ahead.
3. Confirm and get started. If you’re happy to proceed, you can pay securely online.
4. Complete onboarding. You’ll go through ID checks and sign our Client Care Letter and Terms of Business.
5. Meet your lawyer. Within two working days, we’ll match you with an experienced lawyer who’s the right fit for your case.
6. Your lawyer handles the work. They’ll take care of everything included in your quote and keep you informed as things progress.
7. If anything extra comes up, you’ll know first. Your lawyer will explain what’s needed and share a clear follow-up quote before moving ahead.
Once your matter is resolved, we’ll close your case and confirm everything in writing.

Question 3

How are your fees so affordable?

Accepted Answer

We’re a modern law firm built to be efficient for lawyers and fair for clients.
With fixed fees that include VAT, there are no hidden extras. Our way of working reduces admin and avoids the costs that traditional firms often pass on, so you get expert legal help at a fair price.

Question 4

Is Lawhive a price comparison website?

Accepted Answer

No. Lawhive is not a price comparison website.
When you request a quote, it’s for legal work carried out by the trusted lawyers within our firm and network.

Question 5

How do I know I’ll get the best lawyer to work on my case?

Accepted Answer

You’ll work with a trusted lawyer who specialises in the type of legal issue you have.
We only assign qualified, experienced lawyers with the right expertise for your case, so you can feel confident you’re in capable hands from start to finish.

Question 6

Do I need a lawyer?

Accepted Answer

Not every legal issue needs a lawyer - it depends on the complexity of your situation.
During your assessment, we will look at the details and tell you plainly whether legal support is necessary. If you don’t need a lawyer, we’ll say so.

Question 7

How and when do I pay my lawyer’s fee?

Accepted Answer

You pay before your lawyer starts work, and the process is simple.
You can pay securely on our website using a credit or debit card. Your payment covers everything set out in your fixed-fee quote.
If anything extra is needed, your lawyer will explain this clearly and share a new quote.
You’ll never be charged for anything without being told first.

Question 8

Do you offer legal aid?

Accepted Answer

We don’t currently support legal aid cases.

Question 9

Is my information safe with you?

Accepted Answer

Yes. Your information is handled with strict security measures.
We use bank-level encryption to keep your documents and messages protected. Sharing information through our secure systems is far safer than using email or sending paperwork by post.

Question 10

Will my legal costs be recoverable if I’m successful?

Accepted Answer

Costs can sometimes be recovered, depending on the outcome and the court’s decision.
Your lawyer will advise you on the likelihood of this during your initial discussions, but the court has the final say on whether legal costs are awarded.

Question 11

Do you offer no win, no fee?

Accepted Answer

Yes, in some cases.
Some of our lawyers offer conditional fee agreements (often called “no win, no fee”), where you only pay their fee if your case is successful.
These matters are handled by Lawhive Legal Ltd, our fully SRA-regulated law firm, so everything follows the Solicitors Regulation Authority’s rules.
To find out if your case is suitable, our legal assessment team can guide you.

Question 12

What is the minimum fee for your services?

Accepted Answer

The minimum fee for legal services through Lawhive is £189.

Question 13

Will my lawyer be able to start working on my case today?

Accepted Answer

It depends on availability and the complexity of your case.
We aim to assign a lawyer within two working days, and in many cases this happens sooner. Once your lawyer is assigned, they’ll begin work as soon as they have everything they need from you.

Question 14

Can you guarantee the outcome of my case?

Accepted Answer

We can’t guarantee an outcome, but we can guarantee transparency and a clear process.
Your lawyer will assess your situation carefully and explain what’s realistic to expect. Throughout your case, you’ll receive straightforward updates and clear guidance so you can make informed decisions at every stage.

Question 15

Why should I choose Lawhive?

Accepted Answer

Lawhive is the modern law firm built around expertise, clarity, and human support. 
Here’s why people choose us:
Expertise. You’ll work with a qualified lawyer who specialises in the area of law you need. Every lawyer is experienced, professional and focused on clear, practical advice.
Clear, fixed pricing. Our fees are transparent and VAT-inclusive, so you always know what you’ll pay. No hourly rates. No hidden extras.
Fast, convenient service. We assign you to the right lawyer within 48 hrs and give you secure, easy ways to stay in touch and share documents.
Clarity and trust. We explain things in plain English and keep you updated throughout your case, so you feel informed, supported and in safe hands.

Question 16

Can I choose my own lawyer?

Accepted Answer

We’ll choose the right lawyer for you based on your needs.
Your match is based on expertise, relevance and availability. We aren’t able to accommodate requests for individual lawyers, but you’ll always be assigned someone with the right experience.

Question 17

How will I communicate with my lawyer?

Accepted Answer

You’ll communicate with your lawyer through our secure online system or email.
You can send messages, share documents, and keep track of your case in one place. Most lawyers also offer phone or video calls if you prefer. During your first conversation, you can agree on the best way to stay in touch.

Question 18

What information will I need to provide?

Accepted Answer

We’ll only ask for the information needed to understand your case and get things moving.
Before you speak to a Legal Assessment Specialist, you’ll complete a short, secure form with the basics of your case.
During your assessment, we’ll ask a few more questions so we can create a clear plan and a fixed-fee quote.
Once your lawyer is assigned, they’ll explain exactly what they need from you - whether that’s documents, background information or evidence. You’ll be able to share everything securely online and stay in touch with your lawyer throughout.

Question 19

I’m having an issue with my case. How do I contact your support team?

Accepted Answer

We’re sorry to hear something isn’t going as expected, and we’re here to help.
You can email us at support@lawhive.co.uk, or use the message button in your secure case area to reach us on live chat. We’ll look into the issue quickly and make sure you get the support you need.

Question 20

I’m unhappy with the service, how can I complain?

Accepted Answer

We’re really sorry to hear you’re unhappy, and we want to put things right.
You can contact our support team at support@lawhive.co.uk so we can look into the issue and help resolve it.
If you’d like to make a formal complaint, please email complaints@lawhive.co.uk. You can also read our full Complaints Policy here.

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