4 ways to get a cancelled flight refund from Air India during Covid

Air India is the flag carrier airline of India and an Indian government-owned enterprise. In 2019, Air India operated flights carrying 22 million passengers. However during Covid-19, Air India had to cancel 90% of its flights leaving millions of paying passengers having to chase a refund on their flights.

The UK regulator the CMA is even conducting an investigation into whether airlines like Air India, easyJet, Ryanair and others breached consumer rights laws during Coronavirus.


How to get a refund on a cancelled Air India flight?

If you're one of the many unlucky Air India passengers waiting on a cancelled flight refund due to Coronavirus travel bans, you have a few options. Some options require more time than others, and with varying chances of working.

What are all the flight refund options available during Covid-19?

Option 1: Contact Air India

You can call, email or use social media to get in touch directly with Air India. Unfortunately, this is what everyone else is doing (2 million others) so you'll have to join the queue.

Screenshot 2021-03-04 at 15.03.38Screenshot 2021-03-04 at 15.05.41

Contact Information for Air India


0800 635 0041





Effort Breakdown

Time Taken:

6-10 Months

Chances of working:




Option 2: Use a complaints website

These sites help you send a polite letter of complaint, based on EU law. Unfortunately this can be like screaming at a brick wall (or banging your head against it), since the airlines don't take these automated letters seriously, especially during Covid-19.

Even if you do win, they'll take 25% of your refund, leaving you with no holiday and no money to book one in the future.

Complaints Companies




Effort Breakdown

Time Taken:

2-3 hours

Chances of working:



25% of your refund

Option 3: Chargeback on your credit card

You can ask your bank or credit card company to process a refund, also called a chargeback. During Coronavirus, this has become more difficult, and can take months.

Effort Breakdown

Time Taken:


Chances of working:




By using a licensed solicitor to commence legal proceedings against the airline, you can get them to sit up and pay attention.

  1. The solicitor gathers details of the case using our online platform (5 minutes)

  2. The solicitor prepares a letter before action (no time or effort for you, handled by a licensed solicitor)

  3. The letter is sent by the solicitor to the airline (no time or effort for you)

Effort Breakdown

Time Taken:

5 minutes

Chances of working:

95% success rate


£149 including VAT

If you want a licensed solicitor to take legal action against the airline, that's your strongest option. It's also more affordable than you think (starting at £149) by using Lawhive.

(Lawhive is the UK's largest online network of licensed solicitors, on average costing ⅓ of the cost of a high street law firm and consistently gets rated 5 stars by customers.)

With Lawhive, you get the advantages of a licensed solicitor helping you get your money back, but for a fraction of the cost of going to a law firm. Like a complaints website, Lawhive is completely online, but it's much cheaper since you won't have to give away 25% of your refund. If you booked through an online travel agent like Opodo, BudgetAir, eDreams or Lastminute.com you can ask your solicitor to commence legal proceedings against them instead of the airline.

What else can Lawhive help with?

Lawhive's network of solicitors can also help you resolve neighbour disputes, or a dispute with your tenant or landlord, create or dispute a will, get a divorce, and negotiate custody arrangements, all online at a third of the cost of a high street law firm.

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