Best way to get a cancelled flight refund from Opodo during Covid

Best way to get a cancelled flight refund from Opodo during Covid

Opodo is an online travel agency. Opodo is regularly rated poorly by customers and in 2020, Opodo won an award for the worst customer service in the world. During Covid, many millions of passengers had flights cancelled and were left chasing refunds from Opodo and other online travel agents like BudgetAir, eDreams and Hays Travel.

The UK regulator the CMA is even conducting an investigation into whether airlines breached consumer rights laws during Coronavirus. But unlike airlines, travel agents aren't regulated.

Travel Agent refund difficulties in the news

How to get a refund on a cancelled Opodo flight?

If you're one of the many unlucky Opodo customers waiting on a cancelled flight refund due to Coronavirus travel bans, you have a few options. Some options require more time than others, and with varying chances of working.

What are all the flight refund options available during Covid-19?

Option 1: Contact Opodo

You can call, email or use social media to get in touch directly with Opodo. Unfortunately, this is what everyone else is doing (2 million others) so you'll have to join the queue.

Tweeting about refunds 1Tweeting about refunds 2

Contact Information for Opodo

Telephone0800 026 1621

Effort Breakdown

Time taken:6-10 Months
Chances of working:Moderate

Option 2: Use a complaints website

These sites help you send a polite letter of complaint based on EU regulations. Unfortunately this can be like screaming at a brick wall (or banging your head against it), since a lot of the time the airline has already reimbursed the travel agent so they claim it's not their problem anymore.

Even worse, if you do win your case through a complaints site, they'll take 25% of your refund, leaving you with no holiday and no money to book one in the future.

Refund services may not workRefund services can be expensive

Complaints Companies


Effort Breakdown

Time taken:2-3 hours
Chances of working:Moderate
Cost:25% of your refund

Option 3: Chargeback on your credit card

You can ask your bank or credit card company to process a refund, also called a chargeback. During Coronavirus, this has become more difficult, and can take months.

Effort Breakdown

Time taken:Months
Chances of working:Moderate

Option 4: Take legal action against the travel agent

By using a licensed solicitor to commence legal proceedings against the travel agent, you can get them to sit up and pay attention.

  1. The solicitor gathers details of the case using our online platform (5 minutes)
  2. The solicitor prepares a letter before action (no time or effort for you, handled by a licensed solicitor)
  3. The letter is sent by the solicitor to the travel agent (no time or effort for you)

Effort Breakdown

Time taken:5 minutes
Chances of working:95% success rate
Cost:£149 including VAT

If you want a licensed solicitor to take legal action against the travel agent, that's your strongest option. It's also more affordable than you think (starting at £149) by using LawHive.

(LawHive is the UK's largest online network of licensed solicitors, on average costing ⅓ of the cost of a high street law firm and consistently gets rated 5 stars by customers.)

Trusted by hundreds of customers in the UK

LawHive couldn't have been more helpful. They put me in touch with a great solicitor who has completed the work exactly as requested. For me peace of mind is now achieved. I would definitely use again!

- Rob, Hertfordshire

Great service and fast. Would use them again.

- Mark, Chippenham

My solicitor was very efficient. Gave quality advice and kept me informed of the progress.

- Julie, London

With LawHive, you get the advantages of a licensed solicitor helping you get your money back, but for a fraction of the cost of going to a law firm. Like a complaints website, LawHive is completely online, but it's much cheaper since you won't have to give away 25% of your refund.

If you booked directly through the airline, you can ask your solicitor to commence legal proceedings against them instead.

What else can LawHive help with?

LawHive's network of solicitors can also help you resolve neighbour disputes, or a dispute with your tenant or landlord, create or dispute a will, get a divorce, and negotiate custody arrangements, all online at a third of the cost of a high street law firm.

This is not a substitute for personalised legal advice and your solicitor will determine the best course of action for your situation.

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