4 ways to get a cancelled flight refund from KLM during Coronavirus

4 ways to get a cancelled flight refund from KLM during Coronavirus

KLM is the flag carrier airline of the Netherlands and part of European conglomerate Air France-KLM, carrying around 90 million people in 2019, beaten only by Ryanair, Lufthansa and British Airways. However during Covid-19, KLM had to cancel 90% of its flights leaving 2 million paying passengers in the lurch.

The UK regulator the CMA is even conducting an investigation into whether airlines like KLM, easyJet, Ryanair and others breached consumer rights laws during Coronavirus.

Flight refund difficulties in the news

How to get a refund on a cancelled KLM flight?

If you're one of the many unlucky KLM passengers waiting on a cancelled flight refund due to Coronavirus travel bans, you have a few options. Some options require more time than others, and with varying chances of working.

What are all the flight refund options available during Covid-19?

Option 1: Contact KLM

You can call, email or use social media to get in touch directly with KLM. Unfortunately, this is what everyone else is doing (2 million others) so you'll have to join the queue.

Tweeting about refunds 1

Contact Information for KLM

Telephone020 7660 0293
Websitewww.klm.com
Twitter@KLM

Effort Breakdown

Time taken:6-10 Months
Chances of working:Moderate
Cost:Free

Option 2: Use a complaints website

These sites help you send a polite letter of complaint, based on EU law. Unfortunately this can be like screaming at a brick wall (or banging your head against it), since the airlines don't take these automated letters seriously, especially during Covid-19.

Even if you do win, they'll take 25% of your refund, leaving you with no holiday and no money to book one in the future.

Refund services may not workRefund services can be expensive

Complaints Companies

Resolver
Flightright
ClaimCompass

Effort Breakdown

Time taken:2-3 hours
Chances of working:Moderate
Cost:25% of your refund

Option 3: Chargeback on your credit card

You can ask your bank or credit card company to process a refund, also called a chargeback. During Coronavirus, this has become more difficult, and can take months.

Effort Breakdown

Time taken:Months
Chances of working:Moderate
Cost:Free

Option 4: Take legal action against the airline

By using a licensed solicitor to commence legal proceedings against the airline, you can get them to sit up and pay attention.

  1. The solicitor gathers details of the case using our online platform (5 minutes)
  2. The solicitor prepares a letter before action (no time or effort for you, handled by a licensed solicitor)
  3. The letter is sent by the solicitor to the airline (no time or effort for you)

Effort Breakdown

Time taken:5 minutes
Chances of working:95% success rate
Cost:£149 including VAT

If you want a licensed solicitor to take legal action against the airline, that's your strongest option. It's also more affordable than you think (starting at £149) by using LawHive.

(LawHive is the UK's largest online network of licensed solicitors, on average costing ⅓ of the cost of a high street law firm and consistently gets rated 5 stars by customers.)

Trusted by hundreds of customers in the UK

LawHive couldn't have been more helpful. They put me in touch with a great solicitor who has completed the work exactly as requested. For me peace of mind is now achieved. I would definitely use again!

- Rob, Hertfordshire

Great service and fast. Would use them again.

- Mark, Chippenham

My solicitor was very efficient. Gave quality advice and kept me informed of the progress.

- Julie, London

With LawHive, you get the advantages of a licensed solicitor helping you get your money back, but for a fraction of the cost of going to a law firm. Like a complaints website, LawHive is completely online, but it's much cheaper since you won't have to give away 25% of your refund. If you booked through an online travel agent like Opodo, BudgetAir, eDreams or Lastminute.com you can ask your solicitor to commence legal proceedings against them instead of the airline.

What else can LawHive help with?

LawHive's network of solicitors can also help you resolve neighbour disputes, or a dispute with your tenant or landlord, create or dispute a will, get a divorce, and negotiate custody arrangements, all online at a third of the cost of a high street law firm.


This is not a substitute for personalised legal advice and your solicitor will determine the best course of action for your situation.

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